Refund policy

Returns, Exchanges & Cancellations

Due to the nature of food products, we do not accept returns, exchanges, or cancellations for customer convenience.
We also do not accept returns or refunds based on expiration dates, storage conditions, customs clearance issues, shipping delays, or import regulations.

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Defective or Incorrect Items

Only in cases where the product is defective, damaged, or incorrectly delivered, please contact us by email within 7 days of receiving the item.

After reviewing the details, we will determine, at our discretion, whether to provide a replacement or a refund.

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Return Eligibility Conditions

Eligible items must be unopened and unused.
Due to the nature of food products, opened items are not eligible for return.

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Return Shipping Costs

For defective products or incorrect deliveries, return shipping costs will be covered by us.
Returns or exchanges for any other reason are not accepted.

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Refund Method

If a refund is issued, it will be processed using the same payment method used at the time of purchase.
The timing of the refund may vary depending on the payment provider or credit card company.

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Non-Refundable Cases

Refunds will not be issued in the following cases:

• Returns or cancellations due to customer preference

• Requests based on expiration dates

• Returns caused by customs delays, shipping delays, or import regulations

• Returns due to long-term absence or refusal to accept delivery

• Minor damage to outer packaging or slight changes in product shape during transportation

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Important Notice (International Shipping)

For international shipments, products may be subject to the import regulations and laws of the destination country or region.
If a product cannot be cleared through customs, we do not accept returns or refunds, and no compensation will be provided.

Please review local import regulations before placing your order.